Le Rilax sur Landry

05/04/2024: The office is great and the people are helpful. This review and rating relate to the booking through their website. We booked an apartment in Clarines apartment complex through Office de Tourisme website. The apartment was managed by Fonca property management company and that's where we picked up the keys. My communication with Office de Tourisme wasn't smooth from the start as our requests for sheets and towels had to go back and forth a few times since they had to be forwarded to Fonca first. We were finally told by Office de Tourisme that property management company would provide everything. Upon arrival we picked up the keys and we were told that the everything was taken care of. Once in the apartment we found that they provided sheets but not the towels. Of course by then their office was closed and there was no way to get the towels. The next day was Sunday which was obviously a day off for the property management company. Nobody answered the emergency phone posted on their door and their voice mail was full. Office de Tourisme wanted to help us but they couldn't find anybody on Sunday either. On Monday we were told by Fonca that they didn't have any towels and later that day we had to buy the towels ourselves after we greed to be reimbursed by the Office de Tourisme. I reiterate that Office de Tourisme did their best to help us (especially that they're open every day) but at the end booking through them (at least the properties managed by Fonca) wasn't a good experience at all.

26/02/2024: Call for information, very smiling in the ear. Excellent advice.