We were delighted with the welcome. Ideal location for visiting Carcassonne (10 min walk) and very easy to park and free.
On the other hand, we were disappointed to learn upon arrival that the swimming pool was closed and also I did not find it normal that the air conditioning was not on even though it was particularly hot outside (26 degrees).
This spoiled our stay and our night, especially given the price of the room paid that day.
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The location and facilities were nice, but the service from the employees was excellent, everyone was professional and friendly. The only thing was that the entrance to the parking lot was difficult to find.
When I stay at Mercure, I often use the hotel restaurant and am happy to see that they often have local cuisine on the menu. I had the cassoulet this time and it was delicious.
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Very nice hotel, a stone's throw from the city, we had a pleasant stay with the family. I recommend
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christophe iannizzi
.
12 mai 2024
10,0
Great hotel, well located and comfortable
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Robert Guinot
.
08 mai 2024
10,0
Very well located hotel. 3 minutes walk from the gates of Carcassonne. Quiet hotel. Perfect rooms. We came with two children aged 4/6. The two children's beds were perfect. Fruit juices offered in the room are great for children!
The welcoming and friendly staff.
The breakfast was perfect! Lots of choice (sweet: pastries compote cottage cheese and dozens of ingredients to put in them nuts raisin chocolate ball cereals.. / salty: multiple breads and sandwich breads sausage bacon egg..) fruit juice coffee and tea. .lots of choice and delicious!
We recommend this hotel.
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Alexia MERCIER
.
07 mai 2024
10,0
Very nice room (privilege), spacious, bright, quiet, bathroom with excellent Italian shower and bathtub, coffee/tea/herbal tea tray, free minibar (without alcohol).
Good restaurant with very good value for money.
Helpful staff.
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We had a very pleasant stay for our first night in France after flying into Barcelona. The staff were friendly and helpful, the room comfortable and the breakfast complete and filling. Cannot fault in any way and it's just steps away from the old city.
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Steve Anderson
.
06 mai 2024
10,0
The location of the hotel is ideal, 2-3 minutes walk from the medieval city.
All the staff are friendly, from reception to catering to room staff.
The cuisine is very good with lots of local products.
Only one downside: it was extremely hot in the rooms (forced heating to 22°C in all rooms) and the nights were painful despite the overall comfort (bedding, silence, cleanliness).
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Jean-Paul LAUDEN
.
06 mai 2024
8,0
Hotel well located 10 minutes walk from the medieval city
Depending on which room you are allocated, you will have a view of the city.
The weather did not allow us to enjoy the swimming pool
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Cathy DAVID
.
06 mai 2024
10,0
Excellent for visiting the medieval city of Carcassone
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Pablo Chort
.
06 mai 2024
8,0