Onyxia sur Aulnay-Sous-Bois

Arriving at the restaurant at 10 PM, I found the chairs already stacked on the tables; there wasn't even room to sit. The cook and the two waitresses were eating peacefully. I asked what time they closed, and she said, "We're practically closing now," gesturing with her watch to make it clear I wasn't welcome. I said, "But you close at 11 PM, it says so on the website!" She replied, "No, no, 10:45 PM." Then the cook told me, "We don't have anyone to help us, that's why." Ugh. I used to come here regularly, but I'm going to start avoiding it, especially since they speak to you in such a condescending way. Since this new woman took over, and now she thinks she's something special, when you're missing something, she makes you feel like you have to bring her the receipt, or something like that—it's just unacceptable behavior.

Excellent, clean restaurant with good, fresh, and high-quality dishes. I would like to highlight the very warm welcome from Ms. Imen and Ms. Tiziri, who greet you with a smile, good humor, and great professionalism, as well as the gentleman who prepares the sushi.

As usual, we shared an exceptional moment with a very, very good meal; the Bobun was absolutely excellent. The staff were incredibly kind; thank you so much to them. Don't change a thing. And see you soon!

A huge thank you to Imen and Thiziri for their very warm welcome and kindness. They are two smiling, pleasant, and attentive people. A wonderful experience, I highly recommend it!

Excellent service, thank you to Imen for his warm welcome and kindness ❤️

Plenty of choices at reasonable prices, their poke bowls are good and their sweet potato fries too. The receptionist is very friendly.

Great food and a wide variety! The staff is helpful and attentive (thank you to Imene for the service). I recommend it.

Pleasantly surprised! I recommend it.

Excellent service at Thizire & Pape! Warm welcome and a smile! It was very good 😁✌🏾

No matter how much I love the concept of Onyxia, I unfortunately feel it's impossible to place a large order without at least one mistake. I completely understand that managing such a high volume of orders can be complicated, but every time I've tried to eat there with my family, there's been a problem. And this has been going on for years, without any real improvement. Even when ordering directly at the counter, mistakes are still frequent. It's a real shame, because the concept is excellent and deserves to be executed perfectly. The reason I'm writing this review today is mainly because of an incident I find unacceptable. For the first time, I decided to try the ice cream offered by the restaurant... and I found a hair in my ice cream. It obviously wasn't mine, and feeling it on my tongue was a particularly disgusting experience. What makes the situation even more worrying is that I observed several questionable hygiene practices during preparation: the employee simply rinsed their hands instead of washing them, barely rinsed the ice cream scoop, handled my cone with wet fingers, accidentally broke it in front of me without replacing it, and then placed the scoop on a piece of cardboard before asking me to retrieve it myself instead of properly serving the ice cream. In this context, finding a hair in my ice cream was the last straw. I am extremely disappointed with Onyxia. I used to be very fond of this chain, but this incident has made me reconsider. By trying to offer everything, I feel like nothing is truly controlled. The experience ultimately becomes quite ordinary, without any real specialty or consistent quality that would make me want to return. This is all the more regrettable because the potential is clearly there.