Paul sur Le Chesnay

Hello I ordered a large creamy dessert to go this morning at 9:30. Firstly, they didn't give me anything to carry it on because it was very hot; I had to ask, and the woman serving me only gave me a small napkin. Secondly, when I opened it, I noticed it wasn't completely full. I really feel like they were just giving me whatever they wanted! Please improve!

The lady who served us was very kind and helpful!

Nice place, but the food wasn't great quality.

We were very well received by Abi, a great saleswoman, I will be back!

It's an island within the shopping mall, so naturally it doesn't have the same atmosphere as a Paul bakery. Nevertheless, it's a good option for a quick snack.

The staff were very pleasant, but the cakes left something to be desired visually.

My wife and I went this morning and were very satisfied. The young woman who worked there was very friendly and welcoming, despite the crowds and the fact that she was working alone. Well done for her professionalism and hospitality!

What criteria do you use to recruit your saleswomen? I'm baffled by the intellectual level of some of them. When I read the comments about the saleswomen's behavior, it's shameful. There's no point in just saying you're sorry; take action and offer some kind of compensation to your customers. First of all: Some of these young women need to stop talking about themselves and actually attend to the customers. You're standing in front of the window, but they don't even see you! It's only the third person who tells the person I'm talking to, "We're talking to you." Secondly: When you mishear or make a mistake, you apologize to the customer, and that's that. I came in on February 8th around 10:50 am and ordered a raspberry cake called xxxx with raspberries. No cutlery or napkin was provided! You have to ask... Imagine my surprise at 11:10 am when I opened the box and found a raspberry tart inside 🤷🏽‍♀️😵. I went back to the shop and explained that it wasn't what I had ordered. The response: "I had already set up the raspberry bushes when you came in?" Implied: You're not lying, are you?! Yes... - I'm not going to ask for something that isn't in the display case!! - And I'm not going to magically return with my tart and ask for something new that I suddenly want 🤦🏽‍♀️. It was the same person who served me in December 2025... I had bought a Yule log. She couldn't find the offer on my card, but I did receive an email... "There is no offer." The other, older colleague replied, "You don't have any current offers," without asking any questions... I showed her the email with the 25% discount... The young woman who didn't want to take the Yule log from the display case, didn't know how to get it and asked her colleague, who was busy... Clear nonchalance and a lack of professionalism. Considering the prices, please make an effort. Le Chesnay isn't the middle of nowhere...

Great experience at Paul! I went this morning and it's really great that they're open on Sundays. The waitresses are super friendly, welcoming, and quick to joke around with the customers, which immediately puts you in a good mood. One small drawback: the counter is quite high, so you can't see them very well, and with the hot chocolate machine, it's sometimes hard to hear (and be careful not to burn yourself 😅). But honestly, the atmosphere is great. I recommend it!

I bought several items today, including a brioche and a loaf of sliced ​​bread. Both were wrapped in simple paper, and the brioche was squashed so the brown paper barely closed... not practical at all, and by tomorrow everything will be completely dried out —> The packaging was unsuitable. Interacting with the staff was difficult due to the height of the counter (plus all the brioches and other breads), making it hard to see or hear them, and the interaction was unpleasant.