Découvrez le meilleur restaurantde cuisine brasserie gastronomique en Pleneuf-Val-Andre

26/09/2026: Good staff available and friendly welcome

21/09/2026: Unfortunately, this is the second time we've had a similar experience at this establishment. The first time was in winter. We were the only customers seated on the terrace, with our dogs, and despite this, no one came to greet us. We finally decided to leave. We wanted to try again, but this time, the same scenario played out. We sat down on the terrace at a table that had just become available. The previous order was still on the table, right next to us. This didn't bother us at all, and out of respect for their work, we even moved the dishes together to make clearing easier. As we sat down, the waiter walked right past us. We said hello, and he responded. He was clearly aware of our presence and had seen that we had just sat down. We then waited at least 15 minutes without anyone coming to take our order. The most baffling thing is that customers who arrived after us, seated at a table right next to ours, were served before us. The same waiter came to take their order just a few meters away, even though he had seen us arrive, responded when we greeted him, and had already walked past our table several times. Another waitress then went around to the tables and stopped at the same neighboring table to ask if someone had taken care of them. Again, even though we were right next to them and still waiting, no one spoke to us. It was this feeling of being completely ignored that bothered us most. We can perfectly understand that there might be a crowd, a wait, or a staff shortage. A simple "I'll be with you in a few minutes" would have been more than enough, and we would have waited without any problem. We finally decided to leave, once again, without even having been able to order. We're not just tourists passing through; we live in the area, in the same town. We could very well have been regular customers. But after two similar experiences, it's hard to dismiss this as a simple oversight. In our opinion, when a customer sits down on the terrace, it's the staff's responsibility to come and take their order. The customer shouldn't have to go looking for a server to be served. So it wasn't the wait time that bothered us, but the feeling of simply not being treated as customers. Two attempts, two times we left without being served. It's a shame, but we won't be trying a third time.