Découvrez le meilleur restaurantde cuisine chinoise en Magny-Les-Hameaux
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7,3
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La Dynastie Zhang
Magny-Les-Hameaux
09/04/2026: Frankly, this is the last time I'll order from here. The service was appalling: no hello, no thank you, no goodbye—you clearly feel like you're bothering them. When you run a business, the foundation is customer service; evidently, this place has never learned that.
I order every two weeks, spending over €80, but nothing changes. Last time I ordered delivery, the sauces I'd paid for were forgotten. As a result, I had to make a 40-minute round trip to pick them up, and they even tried to charge me for them again when I arrived! Utterly absurd.
These two stars are for the chef, because what he makes is very good, which is why I keep coming back, but frankly, without a minimum of respect for customers, it's not worth it. Two stars only for the food; everything else needs a complete overhaul. Each time I gave it one last chance, and I came back today, this was the last one.
02/04/2026: Absolutely unacceptable.
We called this evening at 9:36 PM to place a delivery order. The person on the phone coldly informed us that deliveries end at 9:30 PM. So far, nothing unusual; delivery hours are delivery hours. But when I politely asked if it might be possible to find a solution (even picking up the order in person), the person simply hung up on me.
No sense of customer service. No politeness. No respect for the customer.
For a business, this behavior is outrageous. We were good, regular customers, but clearly loyalty has no value here.
The worst part? The Japanese restaurant in the next town accepted our delivery order a few minutes later, with kindness and professionalism. It just goes to show that when you want to do things properly with your customers, it's possible.
Hanging up on a customer who simply asks if there's an alternative is a complete lack of professionalism and respect.
If this is how you treat your customers, don't be surprised if people go elsewhere.
**Terrible experience. I absolutely do not recommend this establishment.
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