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14/04/2026: Not a good welcome this morning at the shop on the 2nd floor.

27/03/2026: I wanted to share my experience today at the Nespresso boutique in Roissy Charles-de-Gaulle Airport, which proved particularly disappointing and completely at odds with the image of quality and prestige associated with the brand. Upon my arrival, the boutique was entirely empty. Despite this, none of the sales staff bothered to greet me, say hello, or even offer assistance. I had to take the initiative myself and go to the counter to ask for help. I was greeted by a saleswoman whose attitude was immediately haughty and unfriendly. Wanting to make an informed purchase, I asked if it was possible to taste a coffee before making my choice. To my surprise, I was curtly told that tastings were not offered. No alternative was suggested, not even a paid option, which is usually standard practice in this type of store. This rude response only reinforced my feeling of being unwelcome. Throughout the exchange, the saleswoman maintained a visibly irritated demeanor, with a closed and unprofessional expression, as if my presence was an embarrassment. Feeling uncomfortable, I cut my selection short and placed my order in haste. The experience deteriorated further at the point of payment. Having presented a €50 note for a purchase over €20, the saleswoman made her displeasure explicit: she asked me if I didn't have any change, sighed conspicuously, and then commented aloud to a colleague, "I don't understand why they always come with €50 notes; it must be the end of the month." She then continued to complain about the lack of change, implicitly blaming me for the situation. This behavior struck me as particularly inappropriate, even disrespectful. As a customer, I don't believe it's my responsibility to anticipate a business's internal cash handling constraints, much less to endure unpleasant remarks about it. In conclusion, this experience was marked by a blatant lack of professionalism, hospitality, and respect. I am deeply disappointed, especially since I expected impeccable service from such a renowned brand as Nespresso. This level of service falls far short of expectations and is inconsistent with the brand image the company typically projects.