Aux Saveurs Du Palais sur Strasbourg

02/06/2024: I just wrapped up a two-night stay at this hotel on my way back to Paris from Germany, which was, overall, perfectly pleasant and adequate. The room (a suite) was spacious and comfortable, and the location couldn’t be better. And, for the most part, the service was good—but there were a few gaps that caused the place to fall short of four-star quality. For example, I was traveling with some large luggage, and at both check-in and check-out the staff only very begrudgingly helped with transporting it. (Mind you, there are no elevators, so this involved climbing flights of stairs.) At any other hotel of this caliber I’ve been greeted with a smile and immediately asked if I needed help with bags. Second, I returned late both nights and found the night managers on duty quite unhelpful. Basic questions couldn’t be answered, falsely told umbrellas were not available, and they both were watching loud television on their personal devices when I got back to the property a bit after midnight. Again, more befitting of a 2-star motel than a 4-star property. One person I must commend, however, is the bartender who was on duty the two evenings I was at the hotel. He was personable, helpful, and convivial… and remembered my name and preferences right away. All others should follow his example.

28/05/2024: Historic hotel, with all the modern comforts. Loved the spa. We'll be back!