Bagelstein sur Nancy

I've never been disappointed by their bagels or their service!! It's worth the trip, the Léontine is amazing 👍🏻 as are their cookies 🤤

Absolutely excellent! The servers respected my somewhat demanding and modified order. ^^ I really enjoyed it! I've been a loyal customer for several years and it's always just as good!

We bought two Léontine bagels around 12:30 pm. The manager suggested we toast them, in which case we had to eat them within half an hour. Which we did. My husband had never eaten them before, and I only occasionally ate the Léontine bagels, which I loved when the previous owner ran this fast food place. He used to make them in front of the customers, and everything was very fresh. He didn't toast them. This time, I was very disappointed. The bagels were already prepared in the refrigerator in front of the window, wrapped in paper. The bagels weren't as fresh as they used to be, and the lettuce was rather wilted... What a shame, especially since I had raved about Bagelstein to my husband... (And don't tell me the lettuce was wilted because it was toasted. I took a picture of the lettuce. I can't post it.) On the other hand, when the manager reprimands her employee, she should be a bit more diplomatic. The one we witnessed made us feel rather uncomfortable. That was the last time. Madam, I'm not denying that you or your employees get up early to prepare your bread. I'm simply stating a fact. Your predecessor certainly got up just as early. The salad wasn't in the dressing, but it was wilted on the side of the bread, and as I wrote above, it's a shame I can't post the photo with this review. I don't manage staff, but my husband does, and a much larger team than yours! He was just as shocked as I was. There's a way to speak to employees, and your tone was completely inappropriate! If you have something to criticize them for, take responsibility and adjust your tone! Especially in front of customers you're making uncomfortable! With that, I hope you will be able to reflect on your approach and ensure the continued success of this worthwhile brand... Sincerely.

Fantastic, great atmosphere, I had a great time!

Very pleasant place and a warm welcome

It's always a pleasure to stop for lunch there. The service is quick, the bagels are excellent, and Virginie always gives you a warm welcome!

The manager of Bagelstein Nancy is incredibly welcoming and always smiling. I happily come back every time. The self-service kiosk outside is very convenient. The fries are excellent! And I love the little touches of humor plastered all around; it's a nice way to pass the time while they lovingly prepare my bagel 😋.

A warm welcome as always. The rings are all delicious 😋

Overall, a good experience at Bagelstein in Nancy, mainly thanks to the staff who are truly lovely, welcoming, and always attentive. You can tell they're doing their best, and the general atmosphere is pleasant. One small negative point, however: on several of our visits, the French fry machine wasn't available, which was a bit disappointing. Also, the loyalty program didn't work as expected (we didn't receive a cookie), and despite a promise to call back, we haven't heard anything. Nevertheless, it remains a good place that we continue to frequent.

Excellent meal, very pleasant and welcoming manager!