Big Falafel, France sur Paris

03/04/2024: I was taken to the emergency room on the Saturday of Easter weekend. I was very well received. After x-rays we discovered that I had fractures in both malleolus on my right foot. Being Belgian, they did what was necessary to try to repatriate me. Everyone was very kind and attentive

18/03/2024: I recently visited the UPR building at Saint-Antoine Hospital to see a doctor without an appointment. Despite the opening hours indicated on the website (Monday to Friday from 8 a.m. to 6 p.m. with or without appointment), I was greeted with a certain impatience by the secretary who seemed upset and informed me in an annoyed manner that it would have been better to come in the morning, although doctors were available. At first I thought she didn't want to let us (my mother and I) in, but she still took my name and made us wait. In the waiting room, I observed that the secretary was constantly annoyed, huffing and puffing and showing little patience with the patients. This gave me the unpleasant feeling that people seeking information or simply making a mistake were being unwelcome. Furthermore, despite a poster asking not to call in the building, I noticed that the secretary answered a personal call quite loudly, which actually made me laugh given the irony. However, it is important to note that the doctors (I assume) working next to her were very professional and extremely kind. Fortunately, once in consultation, the doctor was very professional and attentive. However, I think that a hospital, at least this building, focused on psychiatry should ensure that even administrative staff members are empathetic and welcoming to patients. A more patient and friendly attitude on the part of the secretary would have greatly improved my overall experience and that of others at UPR.