Boulangerie Marie Blachere sur Proville

As a regular customer, I went to the store to report a problem with a piece of bread on special offer that had gone moldy the very next day. While the sales assistants were completely understanding and willing to offer a replacement, the manager categorically refused, claiming there was no receipt or photo. This isn't about money at all, but simply a matter of principle and common sense. Blocking a replacement for such inexpensive merchandise and risking losing a customer over excessive bureaucracy is a shocking lack of flexibility and judgment. I think a chain like Feuillette would have reacted very differently... In the end, this incident at least gave me the opportunity to check out the competition next door. And I can honestly say I wasn't disappointed! Special mention, however, to the sales assistants who had the right business sense.

Their pizza and drink offer during football matches should become permanent if possible, they're really great!!

The sandwich was very good and well-filled; for my first time here, I wasn't disappointed. I was even able to get clear information about the sandwiches and their ingredients to avoid any issues related to my allergy. The lady who served me was very kind.

We came to eat in for a hot meal. The server told us the meal deal included a sandwich, a drink, and a dessert, but when it came time to pay, the bill was higher! He claimed not to know the prices and took our money without any explanation! Not very customer-friendly or professional! In fact, desserts are extra, so the staff needs to be retrained. The restrooms are in a deplorable state, and cleaning must be optional. The toilet seat is directly on the floor and very dirty. The kitchen hoods, lighting, and cobwebs above the production area also need cleaning. Customers' view of the bakery's production process must be impeccable in terms of both hygiene and equipment maintenance.

Visited the Marie Blachère in Proville on Thursday, April 16th. The saleswoman, Tiphaine, was very friendly and welcoming, as was her colleague Élodie. Special mention also to the gentleman who was preparing the pizzas, Alain (ps: the handsome one) 😂 I asked for a pizza without mozzarella due to an allergy, and they were all very understanding, kind, smiling, and pleasant. That day, we took advantage of the offer and ordered two pizzas: they were perfect, delicious! 🍕 A big thank you to the whole team for your warm welcome, kindness, and professionalism. Very satisfied with this visit! 😊