16/09/2026: Fantastic experience at Arsène's! I tried the grog made by Giovanni and honestly, it's the best I've ever had! It was truly excellent. Thank you to Giovanni for this wonderful time and to the whole team for the warm welcome! I'll definitely be back.
10/08/2026: Disappointed. Mediocre service except for the regulars. I think having only one person to handle both bar and dining room service is insufficient, even on a Monday evening in August... I ordered a three-egg ham and cheese omelet. I was served a mushroom and cheese omelet, even though I hate mushrooms. It was a two-egg size, 100% sure of it (I cook too, you know). I had previously tried this bright and clean brasserie and praised the chef for his runny omelet... I told the waiter/bartender who came back to my table, "No problem, I'll just remove the mushrooms. The omelet is done, we're not going to waste it." I felt bad sending it back. He didn't insist, telling me he would have it remade according to my order. I returned the plate with the mushrooms at the end of my meal. In the meantime, I had to go to the bar to ask for the menu because apparently I had been forgotten... Just to be clear: the dining room was empty. A few customers were on the terrace and at the bar. I went to the other side of the bar to ask for a sorbet (homemade ice cream, excellent)... Then the bill arrived: not a single gesture for the initial mistake, not even a free coffee. Lesson learned. Customers: be firm, send the dish back without hesitation if it doesn't match your order. Don't hesitate to follow up if the server leaves you hanging when you're too embarrassed to bother them. The manager charged me for the omelet without a discount and with the extra egg, of course (given the size of the omelet, it was two eggs, I insist). I protested, but apparently, I was the one at fault. As for the service, leaving the customer waiting between courses, that's my fault too, of course. Frankly, I didn't understand. I remained polite nonetheless. A small gesture would have been nice. I'm really looking forward to Giovanni's return, the super efficient and professional waiter. Otherwise, a nice location, terrace, extended opening hours.
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