Le Chateau de Riell sur Molitg-Les-Bains

My fiancé and I were so excited to come here—partly to celebrate our engagement, and partly for our first vacation in Europe after a hectic summer of moving and the recent loss of her grandparents. We had been looking forward to renting a car and taking a week-long journey after settling into Barcelona just a few weeks prior. Before arriving, we emailed the hotel to inform them of our late check-in. Upon arrival, we were required to carry our own luggage and park our car down the street. While this is not a major issue, I would expect a higher level of service from a Relais & Châteaux property. The following morning, after breakfast, we approached the front desk to ask for recommendations on what to do for the day. During this interaction, the agent accused my fiancé of stealing a bottle of soap from the restaurant bathroom. In broken English, the agent said, “You steal soap from bathroom?” while gesturing toward my fiancé’s purse and miming hiding something inside it. This was both embarrassing and inappropriate. I followed up with the front desk after the encounter, expressing that if the hotel is concerned about guests taking soap, they should either use less expensive products or secure them more appropriately—but that accusing a guest in this manner is unacceptable. Shortly afterward, the general manager appeared and apologized for the misunderstanding. Additionally, we received an email from a front desk agent stating they needed to charge my card an additional €29.60 due to a miscalculation. After already spending €792.10 for two nights, requesting this additional amount felt disproportionate and poorly handled. There were also some operational issues during our stay. The outdoor sprinklers were set to go off early in the evening, and as we walked back from dinner, we were unexpectedly soaked. This could easily be avoided by scheduling them for early morning hours (e.g., around 4 a.m.) to prevent inconvenience to guests. While the medical spa itself was relaxing, the website gives the impression that it is directly attached to the hotel, which was somewhat misleading. Overall, this experience did not meet expectations, and unfortunately, we will not be returning.