Le Golden sur Aix-Les-Bains

Beautiful hotel with a magnificent spa (pool, jacuzzi, etc.). However, upon arrival, and despite having registered our license plate number beforehand (during booking), the garage remained closed! We spoke to reception to resolve the issue. Then, the elevator was out of order, meaning we had to walk four flights of stairs!

The hotel is very well located and the staff are very helpful.

What's visible is well-maintained for the clients, but the surrounding area needs cleaning and upkeep! As for the treatments, there was too much stress because they weren't spaced far enough apart. There wasn't enough time to relax between treatments.

The hotel is very well located, just a few minutes' walk from the train station, the city center, and the casino. The staff was very pleasant. The room is spacious with a large bathroom. The spa is very large with many different areas. I highly recommend it.

Thanks to a gift, we were able to stay at this establishment. It was delightful. The staff is very discreet and attentive. We were blown away by the various spa treatments. We will definitely be back.

A very nice establishment. However, in my opinion, the breakfast does not live up to the hotel's standard. This is a shame, as the rest of the services are of very high quality.

The spa, the comfortable rooms, and the breakfast were all excellent.

A very pleasant hotel with excellent service. The young man at reception even reserved a charging station for us to ensure it wasn't being used by people who weren't charging. The restaurant is also very good, and the price is more than reasonable when you order a set menu.

We just returned from a bachelorette party; we had rented a suite for 6 people. There was a lack of information in the room regarding the price of alcoholic drinks. There was dust on the furniture. For the price of the suite, we expected a cleaner 4-star hotel. There was no coffee cup in the room. Only 4 milk pods for 5 people. That's not ideal. The breakfast was excellent. The relaxation area is truly a pleasant place. We raised these issues with the receptionist, who didn't seem to take our comments seriously. We wrote our remarks on a sticky note. We are used to using the spa, but not the hotel.

Top hotel! Clean room with the added bonus of complimentary soft drinks! One small negative point: I was extremely disappointed to have driven 5 hours and arrived at 11 am only to be informed at reception that spa access was only available at 4 pm, at the same time as room check-in. I showed the receptionist the email, and this information was nowhere mentioned. Otherwise, it was great.