Disappointed by how an incident was handled.
When our tray was delivered to the table, an employee accidentally spilled several glasses of soda. I got some on my T-shirt, shorts, and shoes. I had to go clean myself up and try to salvage my clothes as best I could.
I want to make it clear that I don't blame him for the accident at all; it can happen.
However, I am much more disappointed by the manager's reaction. After the incident, the waiter offered me… "a little something" as compensation. For a bill of around €50 for four people, and considering the stained clothes and the inconvenience caused, I find this offer inadequate. We got a sundae for four! 😕 It's not so much a question of the amount as it is of consideration for the customer: when an incident like this occurs, one expects a more appropriate response and a truly significant gesture of goodwill.
What a shame...
Very little shade. A large terrace in full sun with no parasols.
A significant staff shortage. A 20-minute wait to be served.
No towels provided; you have to ask for them.
Cleanliness leaves much to be desired. Avoid this place 😊
The restaurant had a lot of problems for a long time, but I must say that today everything was perfect. Hats off to the team and thank you for these improvements 😊