McDonald's sur Serris

It was very busy; we went to wait and the waiting time was a maximum of 5 minutes. Many people say that it is very dirty inside, but that is actually not too bad for a Saturday; only the terrace on the top floor is full of bird poop (benches).

The place was quite busy and the food didn't take too long to arrive. Everything was fine.

The staff at the order counter were unpleasant, and we waited over 40 minutes for two meals, and we both got sick.

A big thank you to the young team member who helped me, being in a wheelchair, with my click and collect order.

It's still a McDonald's, so you'll find the usual products and operations, but the organization clearly needs improvement. The restaurant is very large and extremely crowded, which quickly makes the experience quite complicated. There aren't enough self-service kiosks for the number of customers, and the wait can be quite long. The main problem is the organization on the different floors. There's only one elevator, which means you sometimes have to wait a long time to get up. And once you've picked up your order, you have to carry your tray up to the second floor yourself, because no one really comes to help or bring the orders. I think the restaurant is a victim of its own success and there are simply too many people for the organization to be truly smooth. With more kiosks, better order management, and especially better floor layout, the experience could be much more pleasant.

Absolutely wonderful and magnificent. Their service was very friendly.

I always go there when I'm in Val d'Europe. The service is quite fast considering how busy it is. The place is clean. It's a shame the toilets aren't always accessible.

I went there yesterday, and honestly, it's the first time I've ever experienced clean service at a McDonald's. We sat down, the table was cleaned immediately, the trash drop-off area was well-maintained, and the restrooms were clean. It was a Saturday afternoon, and I thanked the staff.

I often go there and am always served by Penyel, with whom I became friendly and who is very cool and smiling, available and quick.

I've had many problems with this restaurant regarding orders, however, they have always managed to resolve them correctly; few places know how to do that.