I received a promotional email with the offer "buy one special pizza, get the second at 50% off." We ordered four pizzas by phone at 6:25 PM. The salesperson told me the bill would be around €45 and a 45-minute wait for delivery.
The pizzas arrived 30 minutes late (so 1 hour and 15 minutes in total), even though it was the very beginning of their service and the delivery driver told me he didn't have any change because it was his first delivery... And to make matters worse, they were asking me for €51. I called Mister Pizza because I knew the delivery driver couldn't do anything about it. They told me they had made a mistake, that the offer only applies once per order (so on two pizzas, not four), and therefore I had to pay even though it wasn't specified anywhere and despite the price quoted at the time of ordering. When they asked me, "What would you like to do, madam?" I replied that I wanted to pay the price quoted in the order. He told me that wasn't possible and suggested I not take the pizzas. I was stunned, as if I were going to leave my guests without a meal.
In short, I paid, but they won't see my money again. Mister Pizza makes a mistake, and the customer pays, literally.
Order from Pizza World instead, where I usually order. The pizzas are very good, the delivery times are more than reasonable, and the service is pleasant and much more professional. I tried something new, and I shouldn't have!
I'm giving 2 stars for the originality of the pizzas.
EDIT: The manager, who was absent that evening, called me back and offered me 25% off my next order as well as a free bottle of wine. I'm revising my rating to acknowledge this effort from the customer service team.
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Caroline BIFFI
.
12 mars 2026
6,0
The pizzas are good, that's good.
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MARIE DEPIS
.
05 février 2026
8,0
Excellent service, superb pizza, pleasant delivery driver, and relatively fast delivery even on weekends. I recommend it.
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Florine VÉRITÉ
.
03 décembre 2025
10,0
Excellent service, pleasant delivery driver, I highly recommend 👍
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Antoine loisel
.
03 décembre 2025
10,0
The pizzas are very good, but the delivery service is extremely slow, 30 to 40 minutes late, and there wasn't a single apology when I called to ask about the order.
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Christophe Giet
.
03 novembre 2025
8,0
I am never disappointed with the pizzas that the Mister Pizza Le Cannet team makes for us! It is always a pleasure to order from them! They are fast, helpful and above all 250% RELIABLE
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Toto
.
09 octobre 2025
10,0
⭐️⭐️⭐️⭐️☆
The savory pizzas are really good, we really enjoyed them 👍🍕. However, we were a little disappointed with the Nutella Smarties pizza we ordered: it arrived without the Smarties... My son was really looking forward to it and was a little disappointed 😕. Too bad, otherwise everything was perfect!
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malory francois
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24 septembre 2025
8,0