Puccini sur Istres

28/12/2024: Customer for several years at Bella pizza (and very good customer in fact because the notes are salty) we were satisfied with the quality of the pizzas!!!!! Except for a while now with each delivery the pizzas are dry on the 6 white pizzas that we order there is always a red one without counting the cooking which is perfectly cooked each time!!!!!! So this time I got fed up and so I called them I explain to the young man who takes calls (THE ORDER TAKING) that when I called him to place my order I insisted 3 times that all the pizzas are white and not overcooked. I explain to him that if I insist heavily on this because often upon delivery none of my requests are respected Here is my order for tonight -2 white carnivores 1 white royal 1 white supreme 1. 4 white cheese ALL NOT TOO COOKED He tells me that they will do their best A response like that already scares me!!! I justify myself by explaining to him again that this has happened 8 times and each time I tell them it doesn't matter I know what the rush of a service knows I have been a chef for 26 years now The best answer he gives me with a slightly personable air is: It's normal Mr because you told me a white royal and in our country the white royal is called a queen and I should have told her a queen rather than a white royal 🤔🤔🤔🤔🤔 WILL HAVE TO EXPLAIN TO ME I answer him that in my opinion it will be necessary to employ competent personnel on the one hand in front of the oven I wonder if for him the phrase NOT TOO COOKED is the step just before charred?!?!?! While sometimes the pizzas are delicious, cooked perfectly, with just the right filling and not dry because the cooking is perfect. I often said to myself that evening it must have been the boss in the kitchen since the pizzas are perfect or else an employee who is really conscientious in his work and waiting for the customer. Yes, I say CUSTOMER EXPECTATION It's the B to BA of catering and not only that, it concerns all trades. So ladies and gentlemen bosses after having built such a beautiful empire and giving such a good reputation to your pizzas, don't ruin everything because you have incompetent staff. It seems to me that in this case two solutions are available to you: either you spend a little more time in your pizzeria and then things will go very well or you fire the incompetent staff, so what I mean is broom and you double meaning r the salary to the good pizza maker because he richly deserves it and it is perhaps thanks to him that you will have customers who will return. So I know what you are going to answer me that you have complete trust between your teams your delivery people OK.......... I myself have always defended my teams even if they were wrong by against behind the scenes I pulled their ears and you should do the same PS: dear Istrian friends, you who are a customer of Bella pizza or who will become one, I advise you when you want a white royal to tell them a queen because otherwise the white Royal will give you a white royal on a tomato base

07/11/2024: The pizzas are very good and the team is very welcoming :)