Subway sur Claye-Souilly

The staff are there, but not really there; three people to make a sandwich and one to take the payment. The service is terrible, no hello or goodbye. The owner has apparently changed and is now employing unmotivated young people. The SUB 30 sandwich arrived on the tray broken into three pieces; it was leaking everywhere, making it impossible to eat properly. VERY DISAPPOINTED

Very good service and sandwiches always fresh, I recommend!

Very good customer service, impeccable speed

Fast service, it was good, that's it!!

Apparently, someone is responding to Google reviews, unlike the contact form on the website. So I'm writing my review here in the hope that the Subway loyalty service will respond. I ordered two Sub 30 meal deals at this Subway, which the employee charged for a total of €22.80. With the new loyalty program, I had two coupons: one free Sub 30, and one Sub 30 meal deal at the price of the Sub 15 meal deal. When I mentioned I had coupons, the employee told me straight away that it wasn't working. I swiped my card, and the coupons appeared on the screen in front of the customer. I insisted that he use them. He told me again that it wouldn't work. In fact, I think it worked because he was able to select the sandwich and get the offer on the left for €0, but for him, it wasn't working because the amount wasn't deducted from the total. I then told him that we shouldn't count two sub-30 menus, but one paid menu and one with the coupon. No, for him, that would be stealing; they had to count everything, and Subway would have to reimburse them. We tested both coupons, same thing. Since it was slowing down the line, his manager intervened, telling us there was a bug, that the Subway website was down... in short, for them, it wasn't working properly and was due to Subway. In the end, because my friend insisted, they offered us one of the two menus. However, I think the employees at your restaurants haven't been trained on the new loyalty program and aren't applying the offers out of ignorance. Apparently, the employee told me there were several of us customers in this situation... In short, even though the manager made a gesture, my two coupons have since expired due to not being able to use them (I had 7 days). Please correct this problem by explaining how it works to your employees, especially those at this restaurant. I hope my coupons will be extended or equivalent points will be credited to me as compensation. It's a bit of a shame that it's up to customers to report training shortcomings at your company. When you implement a loyalty program, you have to follow through and ensure it's functional and the employees are adequately trained. Please contact me again or direct me to a competent and responsive department.

Very good and fast restaurant with good staff

Very good restaurant, I highly recommend it and the staff is pleasant (and very patient!).

Very good establishment. We ate well, the sandwiches are very good quality!!

Very welcoming, polite and smiling

Fast service! Warm welcome! Very good sandwich!