As a Hong Konger I find the food authentic (I haven't tried the Thai dishes). The other reviews focus on the service but hey...you have to take it as a caterer/the local canteen, not a restaurant. And like many places in Asia, the servers are very laid back. It doesn't bother me. In fact, it reminds me of Asia 🤣 with the continuous service aspect too, which is very practical.
The skin of the ha kao is too thick but the siu mai are good. The variety of dishes is overwhelming. I prefer to come here for takeaway than Les Thermes, where it's two or three times more expensive and the dim sum is defrosted.
I hope that one day they can replace plastic jars with those made from cardboard/paper/biodegradable material.