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12/10/2026: Unacceptable experience at the McDonald’s in Moréac on Sunday, October 4th. We waited over an hour for our orders, some items were missing, others arrived about 20 minutes late, and some meals were cold. Around thirty other customers seemed to be experiencing similar service problems that evening. Despite this situation, the manager offered no compensation whatsoever. I filed a complaint with McDonald’s France the next day requesting a refund for our two orders, totaling €91.73. To date, I have received no response. My sister-in-law also took the initiative to contact the Moréac McDonald’s directly, but she also received no reply. What is particularly disappointing, beyond the poor experience itself, is the complete lack of follow-up and consideration for customers. If all we're going to receive are canned, purely standard responses that don't actually address the problem and offer no concrete solutions, there's no point in bothering to reply. We're not asking for automatic apologies or ready-made phrases, but for genuine consideration of the situation and a response tailored to the harm suffered. An incident can happen, but how it's handled afterward speaks volumes about customer service. To date, we mostly feel that our complaints are being ignored. I'm very disappointed by this experience and the lack of professionalism in handling complaints.

11/10/2026: It's been almost 35 minutes waiting for a table order for 4 people. And still nothing.