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McDonald's
Hagetmau
19/08/2026: Review
Over 30 minutes wait for a Click & Collect order, even though it was placed through the app.
I ordered a Big Tasty 2-patty burger, but there was only one patty, and no sauce. I had to wait another 5 minutes for a second patty to be added and for the burger to be closed.
Regarding the drink, I ordered a Coke with ice, but I received it without ice, even though I hadn't selected that option on the app.
In the end, with all that waiting, the meal was cold at 9:20 PM.
I understand that it can be busy, but seeing only one cook and two servers might partly explain the situation.
Unfortunately, the experience is really not great, especially for a Click & Collect order that's supposed to save time.
10/08/2026: This McDonald's is a disgrace! You should be ashamed of yourself, Mr. Manager! How do you manage your team? Your restaurant?! Either your sandwiches are cold, or half the order is missing, or half the ingredients are missing! And don't even get me started on the endless wait! You're a fast-food restaurant, do you understand the French translation, or do I have to translate it for you? Okay, you never know, I'll translate it for you! It means fast food, FAST!! Even 20 minutes is a scandal, but very often it's more than 30 minutes! And then, to top it all off, your employee tells us that if we're not happy, we can just go somewhere else! Bravo for your sense of professionalism, it's unbelievable! What did you think, that we were going to pay full price for our McDonald's only to have it cold, half the order missing, and a 40-minute wait, and on top of that, we wouldn't say a word? What world do you live in? A fairytale world? It's you who should be questioning yourselves, not us, the customers who are disappointed with the service and who PAY for it!! And NO, an ice cream as compensation isn't going to satisfy us!! You offer a service, so you have a duty to respect your commitments to your customers! I hope my message will be seen by your superiors, and I also hope they are more competent than you and that they will do what's necessary to improve this miserable McDonald's.
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