Découvrez le meilleur restaurantde cuisine autres cuisines en Chatou
Découvrez le meilleur restaurant sur RestoRanking
Ordonner par
Restaurants proches
|
7,2
2447 Avis |
|
Les Rives de la Courtille
Chatou
20/09/2026: A very bad experience when contacting the restaurant to discuss a group reservation.
We were greeted by the manager and, unfortunately, found the welcome particularly cold and haughty. From the very first minutes, we had the unpleasant feeling of being a bother, even though we were simply there to inquire and ask a few perfectly normal questions about making a reservation.
The most surprising thing was the attitude adopted when we asked if it was possible to choose a table we liked. The answer was a direct "no," without any real explanation and, above all, without offering any alternative.
We really felt that, since our group was ultimately "only" about fifteen people, our request didn't seem to be of much interest. This is quite disconcerting when you come specifically with the intention of making a reservation and supporting a business.
We fully understand that a restaurant may have its constraints, its organizational rules, or certain tables it prefers not to allocate. That's not what we're criticizing at all. What we found disappointing was the way customers were communicated. It's perfectly possible to say no politely, explain the reasons, and perhaps even offer a solution.
We left with a very unpleasant feeling, as if we almost had to insist to be allowed to make a reservation and as if our most basic requests were excessive.
For comparison, we had the opportunity to interact with much more welcoming and professional staff at the Pavillon des Ibis in Parc des Ibis. Their attentiveness, availability, and hospitality were far more appreciated there.
We therefore recommend that anyone looking for a venue for a group meal or event also consider this alternative.
For our part, the reception we received here was unfortunately enough to make us decide to leave.
The setting may be pleasant, but the welcome remains the first impression an establishment gives its customers.
16/09/2026: It seems that appearance is a problem and that Arabs aren't welcome in this restaurant. Racist behavior.
I was there at the beginning of the month with my girlfriend. I showed up at the entrance (without a reservation). A woman told us she'd seat us right away. Then, after a 5-minute wait, a man (probably the manager) pulled the same stunt on us: "You don't have a reservation? There are no more seats." Not even an apology, even though there were a few seats available and other people arrived after us.
And this is the second time this has happened to me, after the first time in 2024!
1