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27/07/2026: As a loyal customer for nearly 15 years, I have never received such poor service in a Kusmi Tea boutique. I am extremely disappointed by the reception I received during my last visit to the Kusmi Tea store in Atlantis Saint-Herblain on July 23rd! The new sales assistant (perhaps the new store manager) was particularly unpleasant, haughty, and disrespectful towards me as a customer. Her attitude and the way she spoke to me were far removed from the values ​​of advice, quality, and service that I have always associated with Kusmi Tea. After 15 years of loyalty to the brand, this experience leaves a bitter taste. A good product is not enough: customer service and respect are also part of the in-store experience. I sincerely hope that this feedback will be taken into account, as such behavior can cause customers to lose their loyalty.

28/06/2026: I bought a gift set for click and collect, but when I got home I saw that the clip was upside down in the box. Considering the price, I don't think that's great.