Découvrez le meilleur restaurantde cuisine brasserie gastronomique en Bessines
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7,4
1780 Avis |
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Domaine de la Tuilerie - Auberge citadine
Bessines
15/08/2026: Well, we decided to go here after a recommendation online as one of our last meals in France as a family before going back home overseas.
Credits to the chef and kitchen staff. The food was great, fresh and good quality. No issues at all and we enjoyed the meals provided.
We arrived on time as per our reservation and found a table also with no issues.
After settling in we had to ask for our aperitifs to be taken as we were waiting for over 30minutes assuming someone would attend our table eventually. The outside dining area was filled to about 60-70% capacity with the indoor area of restaurant empty. After being there 50minutes, we decided to ask a waiter if someone could take our order for mains and still waiting for our aperitifs.
During our meal it was difficult to get the attention of any waiters and there was no follow ups on any service offered or requested. It was not simply a language barrier as we were there with French family members local to the area.
There were a few other issues regarding the service that I could mention but I would rather not carry on and rant about it here.
When giving some feedback to the front of house it was explained that the quality of service was affected due to recent renovations.
I am not in the restaurant industry but I do not see how completed renovations can affect the quality of service and should not excuse bad attitude toward customers. I hope none of other customers that were there today experienced the same as we did. If so, things need to be managed better. Not good enough, poor service affected the atmosphere of our meal. Which reduced this rating.
15/08/2026: The weekend of August 15th, the staff were unfriendly and didn't listen to the customer, leaving us in full sun even though there were shaded seats available. The meal was good, though??? Apparently, the customer isn't king.
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