Découvrez le meilleur restaurantde cuisine française en Gezaincourt

27/04/2026: Due to unforeseen circumstances, we arrived late in the evening but before midnight, and we had, of course, notified reception. Upon arrival, the welcome was icy, and we were not welcome at that hour. Imagine my surprise when, two days later, I saw a late arrival charge of €45 without prior notice, despite the website stating no extra charges and 24/7 reception for the rooms. As for breakfast, we were given a limited portion and had to ask for bread as it was served at the table. It's a shame that someone meant to welcome guests could spoil the atmosphere of such a beautiful place! We received a response from our host, Vincent: this gentleman should change professions instead of justifying his attitude and making excuses. His response is completely false. I would remind you that his role is to welcome guests. There was no professionalism whatsoever, and customer service is paramount. We have had the opportunity to visit beautiful places, and we have never encountered such behavior. I invite anyone reading this review to check my statements regarding the additional cost of a late arrival on the establishment's website. This will illustrate, for example, that the host's responses are not credible.

27/04/2026: Having stayed in October 2025, the setting and the room were very pleasant, but the service clearly needs improvement for an establishment of this standard. Due to a personal constraint, we had to arrive around 11 pm, having notified the establishment beforehand. Vincent, who was on duty, received us in a very frosty manner and charged us nearly €45 extra for late arrival, which is absolutely not mentioned in the prices displayed. (24-hour reception) We were very disappointed by this welcome, having traveled nearly 150 km. We felt like we were bothering them. We were truly disappointed.