Les meilleurs restaurants en Sundhoffen

2 restaurants sur RestoRanking

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7,2
302
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Bim Hudsala


Sundhoffen
11/07/2026: Very good. Alsatian specialties at reasonable prices.
30/06/2026: Braised ham undercooked. Potatoes undercooked.

7,1
1637
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Auberge de Sundhoffen Au Trou du Cru


Sundhoffen
17/09/2026: A very bad experience, both with the Smartbox management and the meal itself. We had a Smartbox worth €90, which clearly stated on the website that we could choose a starter, a main course, and a dessert from the menu, as well as a glass of wine. Once there, none of that was available: a limited selection was presented on a small chalkboard, clearly featuring the cheapest options, and we had to ask for the glass of wine. The Smartbox reservation was also very complicated: several online rejections before we finally had to call the restaurant directly. As for the meal, it was a huge disappointment: the snails were barely lukewarm, the spätzle were swimming in oil, the vegetables were tasteless and clearly frozen, and the sauces were very thick and uninteresting. In the end, a €90 Smartbox, extra aperitifs, and a meal that absolutely did not justify the price paid. For over €100, one clearly expects something else. If managing Smartbox vouchers isn't suitable for the restaurant, the simplest solution would be not to offer them. Participating in this type of offer simply means complying with its terms and conditions.
09/09/2026: Good evening, I wanted to address what happened this evening because I sincerely found your manner of service very disappointing. I had reserved a table for 7 people at 8:00/8:15 PM. At 8:15 PM, two of us were already there, and I explained that the others would simply be about fifteen minutes late and would arrive no later than 8:30 PM. It wasn't a matter of an hour's delay or no-shows. I can perfectly understand the constraints of running a restaurant, the staff shortages, and the desire to avoid imposing endless hours on your employees. The people we were expecting work as nurses and probably know better than most what difficult hours and long days are like. However, what I cannot accept is the way things were communicated to us. At 8:21 PM, to hear "Where are they?" “I told you 8:15 p.m. at the latest,” then to hear you and your husband in the kitchen saying that it was “out of the question to mistreat your staff,” for a 15-minute delay, when we were already there, I find that frankly disproportionate and, above all, very unprofessional. What’s even more regrettable is that we aren’t just passing customers. We’ve been regulars, notably for our Christmas dinner for about ten people, where, unless I’m mistaken, we left a very hefty bill. And unfortunately, this isn’t the first time I’ve noticed your change in attitude: one day extremely friendly, the next particularly cold and unfriendly. Until now, we had always come back despite this. Tonight was the last straw. You say you’re having difficulty finding staff. I sincerely believe that the way people speak to each other, whether employees or customers, plays a huge role in the success of an establishment. You wanted to avoid an extra 15 minutes this evening, and I understand that. However, the way you went about it has cost you several regular customers. It's a shame, because we enjoyed your restaurant. But respect and hospitality are just as important to us as the food itself. Best of luck.

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