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11/10/2025: I called the hotel reception to reserve access to the spa. The receptionist asked me if the reservation was for all three of us (since there were three of us, my family and I, staying at the hotel). I clarified that no, it was just me, and I asked if that was a problem. I was told no, that it was no problem, but at no point was I informed of a different rate. When it came time to pay, I was told €30, because the spa is charged for a minimum of two people. I was then told that the welcome booklet mentions a minimum of two people at €15 per person and that "it's written everywhere." However, on the entrance door of the room, there is no indication of this condition. And above all, when I asked if it was a problem to book alone, all they could have done was reply: "No, that's not a problem, but the minimum is two people, so the rate for one person will be the same as for two." In short, letting your client know, that's enough. This would have given me the choice to book or not. In my case, at that price, I would have simply abstained. I find this very regrettable: the client doesn't have to guess the implicit rules; it's up to the staff to provide clear information, especially when booking by phone where I had explicitly asked the question. When I pointed out this lack of communication, I was simply told "it's written everywhere," without any kind of goodwill gesture being offered. Is it really legal to charge for an individual service by imposing a minimum rate for two people, without clearly informing the client at the time of booking? This practice leaves a strong feeling of abuse and lack of professionalism. This morning, we reported this to the hotel manager, who acknowledged that her colleague should indeed have notified us by phone. She therefore admitted the professional error, but again, we were not offered any compensation. You can therefore not blame us for sharing this opinion: we attempted to resolve this dispute internally and even warned you that we would inform your future guests, since your staff was unable to do so. This clearly didn't bother you, since you replied, "Well, go ahead." It's a shame, because the hotel is pleasant, but this experience clearly tarnishes your stay. In response to your reply: Hello, I would like to correct the inaccurate elements of your response. When I made my telephone reservation, I was never informed that access to the spa required a minimum of two people. I had clearly read the rate of €15 per person, and I am perfectly capable of distinguishing between €15 and €30. Not all of your information materials clearly and easily mention this condition; my photos are proof of this. This is therefore a clear lack of transparency, not a misunderstanding on my part. You claim that your receptionist informed me verbally, but she admitted to us that she hadn't done so, and an apology was indeed offered at the time. So please don't rewrite the facts. On a more symbolic level, I would say that the mirror effect is sometimes necessary: ​​when an establishment acts unclearly toward its customers, it should come as no surprise that they seek to reclaim what is rightfully theirs. Perhaps this will help you better understand the feelings of a customer who is being withheld essential information. Finally, your prices for certain products are, let's be honest, outrageous: €5 for a small box of candy, €5 for 15g of peanuts... This speaks volumes about your concept of hospitality. I encourage you to review your communication and practices so that other customers don't have to go through the same experience.

28/09/2025: We spent two nights in this hotel, location is ok, the food from the restaurant was very good. Was a good spot for discovering the north west coast.