Les meilleurs restaurantsde cuisine italienne en Faches-Thumesnil

15/05/2024: Always excellent pizzas and friendly staff

03/05/2024: We have been regular customers (for 3 years) and until now the staff have always been impeccable and welcoming. This evening the cook made an order mistake (4 cheese pizza for our children instead of a margarita). Very unhappy at having to make a new journey, we contacted the kiosk to inform them of the preparation error and to find a solution. The person called "manager" was absolutely unprofessional and adopted an attitude unsuitable for customer communication. He has not . No excuses other than “we’re in a hurry”. He threatened to "ban" us... we laugh about it! No need to ban us, we weren't planning on coming back! As customers who call to report an order error we expected a simple "excuse us, come back in a few minutes we will find a solution". When you don't know how to manage the pressure of a kitchen, take responsibility for a preparation error, or manage customer feedback, you change jobs.