Découvrez le meilleur restaurant en Toulouse-Le-Chateau
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D'Tour Gourmand
Toulouse-Le-Chateau
02/02/2026: Virginie and Christophe are attentive hosts; nothing is lacking. The food is excellent, the beds are very comfortable, and the place is peaceful and enchanting.
We had a delightful weekend.
Thank you, René.
02/02/2026: We would also like to "clarify a few points." Alternative truths are all the rage these days; a certain "Donald" also uses them frequently. A fad?
Fact #1: You begin your response with the phrase "You booked a room at a non-refundable rate." A "convenient alternative truth." We didn't book a room; we booked, and you accepted payment for a room AND dinner.
Fact #2: You accepted our reservation on YOUR website (not ours) for an overnight stay AND dinner.
Fact #3: You accepted payment for the overnight stay AND dinner.
Fact #4: You informed us by phone two days before the overnight stay that you couldn't provide dinner, even though we had already booked AND paid for it.
Fact #5: You directed us to another hotel/restaurant nearby for dinner, but it was closed for its annual holiday on the day of the reservation.
Fact #6: There are no other restaurants nearby.
Fact #7: You cannot expect your guests to scrutinize your website from A to Z as they would when signing a contract to purchase a house, especially if you have already accepted the reservation AND payment for an overnight stay AND dinner.
Fact #8: Mastercard was unable to verify that we had also booked and paid for dinner simply because your order confirmation #4194173164 does not mention dinner, but only states "€70 Supplement." Your claim that Mastercard agrees with you is based on your false statements.
Fact #9: The most expensive room at your B&B costs €135. We booked and paid for a room at €106.50 + tax + dinner, totaling €178.26. Why would we have paid €178.26 when your most expensive room costs €135?
Fact #10: We have since noticed that your website, as of February 2, 2026, no longer offers the option to book dinner along with the room on Sundays, whereas this was previously possible. Isn't that very strange?
When you called to unilaterally cancel our reservation, you began by saying, "You cannot cancel the reservation and we will not refund you." Who created this “very tense exchange and tone”? We readily accepted your offer to book another restaurant nearby, and as you were well aware, that restaurant was closed. Furthermore, one of the ladies (who speaks Spanish) at your B&B also works at the other hotel restaurant where you directed us for dinner. We often stay overnight in the area, and previously also at your B&B, as well as at the hotel restaurant you recommended. We will be returning to the area on February 16, 2026, and, failing a refund, we see no other option than to file a formal complaint with the local police in Bletterans for fraud.
Peter & Debbie
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