Découvrez le meilleur restaurantde cuisine méditerranéenne en Venelles
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La Bastide de Venelles
Venelles
22/09/2026: We went for lunch on Saturday, September 12th, to celebrate my parents' wedding anniversary.
We were a group of 19 people, with a reservation for 12:30 pm.
First of all, I want to say that we appreciated the quality of the food, which met our expectations. However, we were particularly disappointed by the service, which seemed disorganized and unprofessional.
Upon arrival, we were seated around 12:40 pm, but the drinks weren't brought until about an hour later, around 1:40 pm. Furthermore, I had to ask for the savory appetizers included in the €65 set menu myself, as the waiter seemed unaware of the meal we had booked.
We also had to get up to ask for carafes of water after waiting for over fifteen minutes, even though some of the aperitifs, particularly the pastis, had already been served without water.
We then asked again for the toasts that were supposed to accompany the foie gras, which, despite our request, were never brought to us.
Finally, another incident particularly concerned us regarding the children. We had ordered vanilla ice cream. Apparently, they were out of regular vanilla, so they served the children vanilla-macadamia ice cream without informing us or asking if it was acceptable.
This may seem trivial, but this point is particularly problematic for us: I had specifically mentioned any food allergies during our discussions about the reservation.
Even more disconcerting, when I asked the waiter why the ice cream was different, he initially replied that it was simply lemon pieces. It was only after checking with the kitchen that he confirmed it was indeed vanilla-macadamia.
Again, we could have perfectly understood if an item was unavailable and offered an alternative. It was primarily the lack of prior information and verification that was problematic.
Finally, as soon as we finished dessert, the waiter asked us to pay and leave the table within 10 minutes so we could move to a table by the pool if we wished. It was 3:50 pm. During our phone conversations, we had been told we could stay until 5:00 pm.
We therefore left feeling disappointed with the welcome and service, despite the fact that we personally enjoyed the food.
Despite sending an email to the team, we received no response, which is very unacceptable.
06/09/2026: Beautiful location in the countryside with a superb view. The restaurant is a bit pricey in my opinion. There are too many sun loungers by the pool, so it gets very crowded, which is a shame.
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