Les meilleurs restaurantsde cuisine pâtes e pizza en Boulogne-Sur-Mer

21/06/2026: A very bad experience at this Domino's, mainly due to the behavior of the manager and his team. The problem isn't the pizza itself, but the complete lack of respect and professionalism I witnessed. When I placed my order, I simply asked that my pizzas not be cut. It's a personal request that doesn't interfere with the preparation in any way and is entirely up to the customer. Yet, as soon as I made this request, the manager reacted mockingly, making a face as if my request were ridiculous. Then he went to see his cook. The cook turned to me from behind his glass partition, looked directly at me, and burst out laughing with his manager. This scene was very awkward, especially in front of the other customers. I then saw the manager cutting my pizzas while laughing with his colleague, even though I had clearly asked that they not be cut. He then came back to me with the order ready. I asked him to confirm that the pizzas had been cut. He told me they were cut properly and added, in front of the other customers, that my request was "weird," comparing it to ordering a hamburger without a bun. This remark was unnecessary and disrespectful. A customer has the right to have a different preference, even if it deviates from the establishment's usual practice. A professional's role is not to judge or ridicule a request, but simply to respect the customer's choice or calmly explain if it's impossible. I explained to him that it was simply my choice. His reaction was to tell me he was canceling my order. I waited for a solution to be offered, such as remaking the pizzas correctly, but no proposal was made. So I placed the exact same order again, specifying once more that the pizzas should not be cut. The manager told me he wouldn't remake them, that he didn't want to reorder, and that they were closing immediately, telling me to come back in the evening. What's most disappointing about this situation isn't that my pizzas were cut. The real problem is the attitude: the mocking, the laughter, the remarks in front of other customers, and the complete lack of willingness to find a solution. For a brand like Domino's, one normally expects a minimum of respect, attentiveness, and customer service. A manager should set an example for their team and know how to handle a customer request professionally, even when it's unusual. I hope management takes note of this situation, because this behavior gives the brand a very bad image. Mistakes happen, but the way they're handled shows the level of consideration given to the customer. A customer doesn't ask for special treatment; they simply ask to be respected.

31/05/2026: We usually order takeout, but this time it was a complete farce. We ordered through the app, paying upon delivery: two large pizzas, three sides (one cheesy bread, one cheese slizza, and some chickenitos), and one drink. When we arrived at the store, the person at the counter gave our order to someone else. They reordered, but they were out of chickenitos, so my partner asked for a pepperoni slizza instead. He went back to the car, and to his surprise, he received two olive slizzas and some buffalo wings. Only the pizzas and the drink were correct. I called again because we don't usually eat those, so I asked for the two slizzas (cheese and pepperoni) plus the cheesy bread. In the end, the same person at the counter gave me one cheese slizza and one cheesy bread. Tired of struggling to get the right order we left, but frankly it's really not professional, especially since the person at the counter wasn't going to take our payment, but we're not thieves, so my partner had to tell him twice that he hadn't paid yet.