Les meilleurs restaurants en La Chapelle-Saint-Aubin

22/10/2026: Here is a copy of my letter to McDonald’s France I am writing because I am baffled by the rudeness shown to me by one of your employees. This is the first time I have ever written anywhere to complain, but this time, the attitude was unacceptable and completely unjustified. On Tuesday, October 20, 2026, around 8:30 p.m., I went to your restaurant with my two-and-a-half-year-old son. (Order number *****). I had placed a click-and-collect order, went to the first restaurant (at the university), waited there for 20 minutes, and realized I had gone to the wrong location. I got back in my car and returned to the correct one, where I was greeted politely by one of your servers, who apologized and told me that my order must have been completely cold. I then asked her if it would be possible to have it warm again. (I should clarify that my attitude was rather disappointed, but absolutely not angry.) The waitress told me she would see what she could do and called her manager. That's when the drama began, or perhaps a skit?! The manager came up to me, eyes glued to the receipt, and shouted twice in a row, "That's not our problem." I certainly won't forget the tone he used. Seeing that he was speaking to me, I took the liberty of saying something and pointed out that it would be appropriate to remain polite (it starts with a greeting) and that he could have simply told me that, unfortunately, there was nothing he could do for me. To which he replied, "Well, that's true, I'm not being impolite. It's not my fault you came to the wrong restaurant and your order is cold. That's not our problem!" “I found this conversation bizarre, and I feel completely offended, and all for no reason. I also wonder how you recruit your managers, and what kind of training they receive to treat customers like that? Frankly, all he had to do was tell me he couldn't do anything for me, and I would have left with my cold order, without making a fuss. I was quite upset, and of course, it was my fault; I'd gone to the wrong restaurant… It didn't deserve the treatment I received. I hope this letter will help this gentleman learn to respect the people who come to him, and above all, to be polite.”

21/10/2026: The restaurant is always well-maintained, and the staff are friendly and smiling. The meals arrive hot at the table... Thank you