Découvrez le meilleur restaurant en Sainte-Helene-Sur-Isere

23/01/2026: A truly astonishing experience… in the worst possible way!!! I never would have believed that in 2026, a hotel could still refuse a guest after 9:30 pm. This is probably the only establishment in France that considers travelers a nuisance! My reservation, made on Tuesday, January 20th for an arrival on Friday, January 23rd, was perfectly confirmed. I had even specified that I would be arriving late, since I was coming from the south of France. Nothing unusual, until that fateful phone call on the road. The receptionist, charming and impeccably professional, explained, slightly embarrassed, that her boss had ordered her to no longer accept anyone after 9:30 pm. Fortunately, she knows her job: she even described the protocol for late arrivals, with an external key box and an access code, and kindly sent me photos of the system – location, code, everything. Everything was ready for a smooth stay. But clearly, the owner prefers guests who go to bed before him. He refused to implement this protocol, claiming that this solution was "reserved for regulars." In other words: if you have the misfortune of not being a regular customer, move along, your reservation is worthless. A contemptuous, anti-business, and outdated attitude. One really wonders what kind of "hospitality professional" closes their doors at 9:30 p.m. when everything is ready to welcome a tired traveler. When a hotelier treats their guests this way, they don't deserve the name "hotel," much less the trust of travelers. Absolutely avoid!

10/11/2025: I spent a week in this hotel, the staff were super friendly, the room was spotless, the food was very good, I would gladly return.