Découvrez le meilleur restaurant en Puiseux-Pontoise

24/03/2026: You need to explain to your team on March 23, 2026, at 11 PM, the basics of customer service and how to handle a customer. I placed my order at 11:15 PM, got home, and half my order was missing. What was supposed to be Coke turned out to be water—just plain water, not Coke diluted with too much water. I made the effort to go back to the restaurant, 10 minutes. I got to the drive-thru, explained the situation, and was asked to wait in line. I waited another 15 minutes behind the cars. When it was finally my turn, they told me they had remade the order. I looked in the bag; they had included the missing items, including the Coke. I looked at the employee and said, "I don't understand what you did." She explained that she had added the missing sandwich. I looked at her, and she said, "Have a good evening," and that was it. No goodwill gesture, no apology, no refund, no extra sandwich, nothing... Nothing at all. It's as if it's perfectly normal to deliver a missing order and waste over 30 minutes of our time, making the effort to come back, make the round trip, wait even longer at the drive-thru, and then only get the missing item and that's it. What is this? To err is human? I think by 2026, we'll have ChatGPT, no more excuses, it's time to understand the basics of customer service.

17/03/2026: I've been a regular customer at the Drive for almost two years now, and I'm very happy with it. The staff are pleasant and welcoming when taking orders, and the managers are truly excellent: always attentive and quick to respond when there's a mistake. There might be a few oversights, but it's rare, and my orders are usually complete. Efficient, fast service, and always in a great atmosphere: it's a pleasure to go there!