14/04/2026: We received confirmation of payment with some information regarding our arrival time, but no further details. At no point was it mentioned that check-in was self-service.
During our visit to the park, I received two missed calls. When I called back, I was informed that the tourist tax had to be paid by phone before 7:00 PM—information that, again, had never been provided to us. I was even told that without this payment (€1.88 for 3 people), I wouldn't be able to access my room. Without my call back, we wouldn't have known anything about it. Even then, no one indicated that access to the hotel was self-service, as if it were a given.
Upon our arrival at 7:00 PM, we spent nearly 10 minutes trying to find our way in: no signs, no directions. I tried calling the number I had contacted earlier, but the line was closed. Fortunately, by listening to the end of the message, an emergency number was provided. The person I contacted told me I was supposed to have received an email with all the instructions… which I hadn't. So we had to wait outside, in the cold and rain, for her to resend the information before we could finally access the hotel.
Once inside, the rooms are accessed via a narrow staircase, and the room itself is cramped. Lighting is practically nonexistent: only two bedside lamps illuminate the room—a candle would have been almost more effective. It's hard to tell if this is meant to create an "intimate" atmosphere or is simply due to a lack of light.
In the bathroom, the towel warmer wasn't working, and there were no hand towels or a hairdryer.
Breakfast was decent, and the dining room was pleasant. However, for €13, it's disappointing that the pastries seemed mass-produced or frozen, especially considering the food waste on some tables. My son asked for an extra piece of bread, which was initially refused, giving the impression that the quantities are strictly limited to the number of customers. An employee finally agreed to bring him some afterwards.
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