19/03/2024: My wife and I stayed recently, and had a wonderful visit to Paris while staying at the hotel. Before arrival, they asked about our visit and made helpful suggestions to enhance our stay in Paris. They also upgraded our room upon arrival, and added a nice gift to welcome us to the hotel. The rooms were excellent and we had no issues with upkeep from the staff. The neighborhood the hotel is in, Marais, is also charming, adding to the entire experience. If you want a nice quiet place to relax in, with extra comforts and a staff that puts extra effort in to making your experience special, then look no further!
03/03/2024: We were two Asian friends on a shopping trip.
This is our experience at Le Pavilion de la Reine, a hotel which I wanted to experience. Nothing wrong with the hotel, although it appears dated. I normally stay in the Haussmann area when in Paris because of its close proximity to Galleries Lafayette and the dinning places. For a change I wanted to explore Marais.
The hotel staff were polite but I was appalled by how they treated us on arrival. While we were aware that the permissible check in time is 3-4 pm we did request for "if possible" an early check in..we were informed that they were unable to accommodate that day as they were full and guests have yet to check out. That being the case we accepted their explanation.
However we noticed that when other guests arrived they were very quickly shown to the rooms without having to wait till 3-4 pm. Not one guest but at least 3 when we were 'trying to find ourselves' for the next 10-15 minutes at the lobby near the reception. I then went up to the reception staff to enquire why we are treated differently and the answer was our room was not ready. Surely if the room allocated is not ready with certainty they should be able to offer us another room as they did to the other 3 guests. there is not much place to wait in the hotel except for a small seater directly in front of the reception.
I then put a Q to reception staff as to why we are treated differently.
Secondly when we returned someone at the front desk, who was waiting for us to check in, clarified that the reason why a room couldn't be offered to us was because we asked for a Twin bed. Fine! When we got to the room we were shocked to find that it was a double bed and not a twin, which was the condition stated when we were making the booking. So what was the reason why we were not accommodated with an early check in???
I had to call the reception to inform them that the condition of my stay was that I must have a twin bed. And guess what, they came to the room and took the beds apart to make it a twin in that small room where there was no space to open the cupboard door so we had to leave our luggages downstairs.
Thirdly, we noticed that for every guest that checked in that day, the person/s at the reception checking them in, ensured that he or his colleague will show the guest to the room. When we checked in on return after 4 pm at about 7ish pm... the guy at the reception handed us the key and told us just the room number, like we knew where the lifts are or where the room is!!! When I told him we are not familiar with the hotel, he then begrudgingly requested the bell boy to show us to the room.
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