Campanile sur Le Mesnil-Amelot

My stay at Campanile had a rough start, but it ended on a very positive note thanks to the outstanding customer service. When I arrived late in the evening, I was mistakenly charged €85 more than my booking total of €233. The first room I was given also had several maintenance issues—the toilet wouldn’t flush, and the shower overflowed, flooding the bathroom. To make things more difficult, the room was in a building without a lift, and I had to carry my luggage upstairs on my own after a long day of travelling. The next morning completely changed my experience. Rahim at reception was incredibly kind, professional, and genuinely helpful. He arranged for me to move to a much better room, personally helped carry my luggage, and made sure everything went smoothly. The new room was more spacious, very comfortable, and the air conditioning was quiet, which made for a much better night’s sleep. Being on the ground floor also made checkout much easier. I’d also like to thank Matthew, the hotel manager, for resolving the billing issue promptly by refunding the €85 in cash, which was especially helpful since I was travelling. As a thoughtful gesture, the hotel also gave me a complimentary late checkout, which I truly appreciated. Although my stay didn’t start well especially with the women in the recepion, the way Rahim and Matthew handled the situation made all the difference. Their professionalism, kindness, and willingness to make things right turned a frustrating experience into a positive one. They are a real credit to the hotel.

very nice people and understandig, i enjoy eating there, my daughter find a lot of toys to play, au revoir mon amis