Chateau Saint Marcel sur Boe

An unexpected oasis of tranquility (surrounded by an industrial area). The driveway alone, lined with centuries-old Atlas cedars, is phenomenal. The rooms are functional and clean. Also suitable for family gatherings.

Dear Sir/Madam, I am writing to you following my stay at the Château de Saint-Marcel, during which I spent three nights. First, I would like to highlight some very positive aspects: Stéphanie, in the dining room, was particularly pleasant and professional, and the chefs showed great consideration, especially towards me and a friend who was unwell. Their attitude deserves sincere praise. However, my experience was significantly marred by the behavior of a member of the staff responsible for breakfast service. (This person is undoubtedly doing her job as a chambermaid, but it would be preferable if she did not interact with guests.) Indeed, one morning when I arrived at 9:01 a.m. (or 10:01 a.m., depending on the closing time), the coffee machine had already been turned off. I then politely asked if it would be possible to get a coffee, specifying that I was willing to pay for it. I was charged for this service despite my stay of several days at your establishment, which I find particularly regrettable and unprofessional. Beyond this incident, the overall attitude of this individual struck me as inappropriate: no greeting, a clear lack of hospitality, and an unpleasant impression of rigidity, even a deliberate attempt to hinder access to service (especially the following morning at opening time). In my opinion, this type of behavior does not reflect the level of quality and hospitality expected in an establishment such as yours. I therefore wanted to express my dissatisfaction in the hope that it will be taken into consideration to improve the experience of future guests. Thank you in advance for your attention to this matter. Yours faithfully,

Excellent hotel for an overnight stay in a peaceful and beautiful setting. The service was impeccable. Delicious breakfast with high-quality products!