Columbus Café & Co Fnac Cannes sur Cannes

Delicious pastries, special mention to Orianna for her warm welcome, professionalism, and impeccable service

Excellent pastries and clean place ...

The food they have is delicious. The éclair is excellent. The service leaves much to be desired; the waitresses are very inattentive and curt. They only have three tables to enjoy your purchases.

This summer, the staff has been very unfriendly. They seem completely unmotivated and don’t appear to want customers to sit and eat on the premises. I arrived at 6:20 PM, and although there were people sitting outside and several tables were still occupied, the young man outside, who looked quite annoyed, refused to seat me there not in a polite friendly way. Instead, I was told inside with another person it fine to sit there but than this previous man comes and I was told that the only option was to sit inside. I was also served overheated food and almost burned my tongue because it was so hot. I’m not leaving a 1-star review only because I know this place is usually good and I’ve had much better experiences before. However, the staff really needs to be more welcoming and professional. Customers shouldn’t have to deal with unfriendly attitudes when they come to enjoy a meal.

This time I took the sweet and the savory, disappointment on the sweet side it was a kind of almond puck, good without being exceptional either. Savory was better with flavorful ingredients but disappointing size. We couldn't see much, the windows were full of steam. Well air-conditioned establishment but under the small outdoor terrace, it was over 30° without a fan, or water cooler etc. Slow to pay, p1snthe same person who served us. I recommend it anyway, come and test it for yourself.

A very good place for food lovers.

The food is excellent and really worth the wait... but the wait seems to be part of the recipe. The service has only two speeds: slow and very slow. If you come hungry, I recommend you have a snack until your order arrives. With a little organization in the service, the place would be a 10!

Service is slow, but they’re very polite. Food is yummy. Coffee can be better. All in all, a very good experience.

The quality and presentation of the products were very good. However, I still can't get over the manager's handling of the order on the day I placed it. I ordered €200 worth of petits fours after enjoying a snack on the terrace. Right after placing my order, I wanted champagne. I asked if I could try their brut champagne instead of ours. I was served a glass, which triggered my order for five bottles at €38 each. At the till, I was charged for five bottles at €38 each plus a glass at €18! Seriously? Is this some kind of customer service? No need to spell it out, you get the picture (the glass was overpriced considering the price of the bottle). I explained my problem twice to two different employees. Each time, the response was, "Yes, but my manager won't listen." Having attended hotel management school and as president of the customer relations association and an expert in customer journeys, I found your manager's attitude towards me quite harsh in refusing to speak with me. Not to mention my feeling of having been ripped off. I clearly asked, after my lunch and my order of petits fours, if I could taste the champagne before ordering bottles. I hope your company has a customer service manager to prevent such behavior in the future. There's no need to refund my glass of champagne; it's too late. Do you realize the potential loss of revenue you're causing by behaving this way? You're not the only one in Cannes. The quality of the products isn't enough; you also need qualified staff, unless that's company policy. You have the right to disagree with me. Sincerely

Thank you to Camille and the team for the warm welcome and helpful advice. The macarons are delicious! 😉👍🏻