Magnificent castle in an idyllic setting.
The staff were cordial and smiling, but not at all up to the standards of a 5-star hotel, showing no understanding of the expected professionalism and etiquette for this type of establishment. They lacked discretion, class, and responsiveness. The restaurant food did not live up to the advertised standard (poor quality meat for the price, maggots in the salad). I highly recommend it for the location, the setting, the tranquility, and the choice of materials. However, I strongly advise the staff to reconsider the quality of their services.
The hotel is magnificent in appearance, but unfortunately, the level of service falls far short of its advertised 5-star rating.
The setting is certainly pleasant and exceptional, and the staff are agreeable, but luxury and prestige cannot be fabricated: they imply a genuine commitment to quality and, above all, an obligation to deliver results for the guests.
The service proved deplorable on several levels (plastic cups, maggots in the restaurant salad, a rib-eye steak that left much to be desired despite the region's abundance and quality, and many other issues), with a clear lack of attentiveness, responsiveness, and professionalism that absolutely does not meet the standards expected of an establishment in this category. At this price point and with such a prestigious image, the customer experience should be impeccable. Today, luxury is more about appearance than reality.
A breathtaking estate nestled in lush greenery. Time stood still for us for a few days, surrounded by attentive staff, remarkable cuisine, and a superb spa.
The rooms are tastefully decorated, and the cottages offer a peaceful night's sleep. A must-do!
Beautiful establishment, I rediscovered the restaurant and the quality is up to the setting, magnificent place and the cuisine is remarkable. The service is perfect. A very pleasant moment for a beautiful birthday day, thank you to the whole team.
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