I just wrapped up a two-night stay at this hotel on my way back to Paris from Germany, which was, overall, perfectly pleasant and adequate.
The room (a suite) was spacious and comfortable, and the location couldn’t be better. And, for the most part, the service was good—but there were a few gaps that caused the place to fall short of four-star quality. For example, I was traveling with some large luggage, and at both check-in and check-out the staff only very begrudgingly helped with transporting it. (Mind you, there are no elevators, so this involved climbing flights of stairs.) At any other hotel of this caliber I’ve been greeted with a smile and immediately asked if I needed help with bags.
Second, I returned late both nights and found the night managers on duty quite unhelpful. Basic questions couldn’t be answered, falsely told umbrellas were not available, and they both were watching loud television on their personal devices when I got back to the property a bit after midnight. Again, more befitting of a 2-star motel than a 4-star property.
One person I must commend, however, is the bartender who was on duty the two evenings I was at the hotel. He was personable, helpful, and convivial… and remembered my name and preferences right away. All others should follow his example.
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Ryan Wilson
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02 juin 2024
8,0
Historic hotel, with all the modern comforts.
Loved the spa. We'll be back!
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AT Gomes
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28 mai 2024
10,0
I was offered the treatment for my birthday.
For more than 2.5 hours you travel through the different scents.
The massages are delicate and gentle. It does you a world of good.
It was Perfect, Excellent
I advise
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aude Simon
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05 mai 2024
10,0
I had a drink in the courtyard: charming, quiet place and above all, impeccable and smiling service in the hands of Yann 🙌 with a glass of Minuty
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Laure TROADEC
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02 mai 2024
10,0
Very nice hotel, good location, with historical charm.
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Urs Frehner
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15 mars 2024
10,0
This hotel is in the best part of town and is down a little alley, which makes it ideal to escape to and relax. The spa is worth the additional fee to spend one hour relaxing after all your travels.
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Beautiful Booze
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12 mars 2024
10,0
Passing through Strasbourg, this place was an idyllic break for us
We tested the breakfast, spa and massage package.
A quality personalized welcome, attentive, smiling staff.
The breakfast was very good with a choice
The magnificent spa and what about the massage, everything was perfect
All in an exceptional building ideally located
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Audrey Moreau
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26 février 2024
10,0
Tout simplement le plus bel hôtel dans lequel j’ai pu séjourner. Même en réfléchissant, il n’y a absolument rien à dire. Situé idéalement, en plein centre. Des chambres magnifiques, niquel et avec des petites attentions. Une équipe pro et accueillante toujours avec le sourire. Rajoutez à ça le charme général de l’hôtel et vous obtenez un séjour parfait. On a presque envie de revenir à Strasbourg pour l’hôtel en lui-même.
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Anna O
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01 février 2024
10,0
Wunderschönes Hotel in der Altstadt von Straßburg.
Jedes Zimmer ist liebevoll ins Detail anders eingerichtet.
Der Frühstücksraum ist etwas klein. Aber wenn man bei angenehmen Temperaturen draußen sitzt ist es wunderbar.
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Eva Schmidt
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25 janvier 2024
10,0
Visitado el bar. No me hospedé. Muy amable el personal.
Visited the bar. I didn't stay. The staff is very friendly
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Mercedes Guerrero
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29 décembre 2023
10,0