Jacques Cenatiempo sur Castelnau-Le-Lez

30/11/2024: Just an exceptional stay! Everything is perfect, down to the smallest details (bed made again during the day, treats that follow one another in the room, etc.) Staff attentive and attentive, while being discreet! The spa is magnificent and the massage received is EXCEPTIONAL, and being in the profession, I am very demanding!! Thank you to the whole team for this rejuvenating stay in this magnificent and relaxing setting!

23/11/2024: My friend and I stayed there 2 days ago. Not sure how they got such good review. The experience didn’t meet five star hotel standard at all. This was the worst for our whole Europe trip. Firstly, the room is big but very basic, even the door is brokering. Then, the service is very unprofessional. We checked in the first night, the reception was cold; then, they tried to charge us for included breakfast, and we waited almost 1 hour for our breakfast and they kept forgetting our order. We didn’t end up having it as we had a tight schedule, but they didn’t do anything with it (only said sorry). The management is very unorganised. Some people are nice to talk to, but I don’t think we would go back again.