19/10/2026: ⭐⭐⭐⭐⭐ An exceptional stay, a fantastic team, and a truly wonderful discovery!
We had a marvelous weekend at Le Rapp and left with our heads full of memories! ❤️
From the moment we arrived, we received a perfect welcome. A huge thank you to both the morning and afternoon teams, who were lovely, available, and attentive throughout our stay.
A special thank you to the young woman who greeted us in the morning: she took the time to explain everything about the parking and gave us numerous recommendations for exploring Colmar. Her advice was very helpful and allowed us to fully enjoy the city. It's truly a little extra that makes all the difference!
We were also particularly touched by the attentiveness of the entire team. Every time we went to reception or came down from our room, they spontaneously asked us if we needed anything. This availability, kindness, and genuine attention to guests are remarkable. We truly felt welcomed and valued, and that's invaluable!
The hotel's location is also ideal. We were able to park our car and not touch it all weekend: the center of Colmar is just a five-minute walk away! This is a real advantage for exploring the city at a leisurely pace, strolling through its charming streets, and enjoying every moment without worrying about transportation.
As for the room, it was exactly what we needed: a true haven for relaxation and rejuvenation. A special mention goes to the bathrobes, which were absolutely fantastic and incredibly comfortable! 🥰 A detail that may seem insignificant, but which greatly contributed to the enjoyment of the stay.
We also really appreciated the swimming pool. It's large, pleasant, and spacious enough to enjoy without feeling cramped. Our only slight complaint was the water temperature, which we found a little chilly. We were expecting warmer water, almost like a bath, but we heard it was 27°C. With the rather low temperatures outside this weekend, that's perfectly understandable. It didn't stop us from enjoying it at all!
And then, breakfast… a real gem! We devoured it. The quality of the products and the presence of local specialties allowed us to discover some wonderful regional flavors. It was delicious, generous, and above all, a truly unique experience. Another excellent memory of our stay! 😋
In short, we were won over! An ideally located hotel, quality service, a comfortable room, beautiful relaxation areas, and, above all, an exceptional team that truly contributes to making the experience unique.
We came to enjoy a girls' weekend and we were able to savor every moment, without a care in the world. A huge thank you to the entire Rapp team for your warm welcome, helpful advice, availability, and all the thoughtful touches that make for such wonderful memories.
We wholeheartedly recommend this establishment and will cherish the memory of our stay. A truly beautiful place in Colmar! ❤️
18/10/2026: Friendly staff, but unfortunately, serious cleanliness issues!
The only truly positive aspect of our stay was the exceptionally friendly and helpful staff. A heartfelt thank you to them!
Unfortunately, the hotel otherwise failed to impress. The rooms are generally very dated. Apparently, there are two categories: old and old with a few minor renovations.
The swimming pool is rather mediocre and, with its foil-lined pool, hardly resembles a high-quality hotel pool. In general, we had the impression that the pictures on the hotel's website or on Booking.com look significantly better than reality – as if Photoshop had been heavily used.
The area designated as a "wellness area" is located in the basement and, in our opinion, hardly deserves the name. Instead of a relaxing wellness atmosphere, one is greeted by a rather meager little swimming pool and a tiny, completely overheated sauna, where we had the impression that neither the temperature was controlled nor any attention paid to the usual amenities. Even fresh drinking water was missing – which, for me, is an absolute given in a wellness area.
What is completely unacceptable, however, is the lack of cleanliness!
Our first room had old, clearly visible stains on the carpet, smelled musty, and gave a truly unhygienic impression. In the bathroom, we found long hairs, pubic hairs, and other stains. After complaining, we were given a different, slightly better room – unfortunately, the cleanliness level was hardly any better.
We cannot comment on breakfast and other meals, as we did not have them.
Overall, it's a real shame, because with the friendly staff, there is definitely potential. However, there is considerable room for improvement, especially regarding hygiene and the condition of the rooms.
The three stars are primarily for the friendly staff. Otherwise, our stay was very disappointing, and we would not book it again.
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