24/03/2026: Excellent team, the spa facilities are perfect and spotless 👌
07/03/2026: This hotel is visually beautiful and in many ways truly enjoyable — but the management and service are so poor that it completely ruins the experience.
First, the positives:
The hotel itself is stunning. The design is elegant, the atmosphere is very pleasant, and the location for skiing is excellent. The ski-in / ski-out access is fantastic, which makes mornings on the slopes extremely convenient. The food is also genuinely very good — everything we tried was tasty and well presented. In terms of aesthetics and cuisine, the hotel does a great job.
Unfortunately, the service and management are shockingly bad, especially considering the extremely high prices.
We stayed 9 nights, yet somehow our dog was charged for 10 days, and we were also billed city tax for 10 days even though we checked out at 12:00 noon. This is not acceptable for a hotel at this price level.
The room service situation was honestly a disaster. The system on the website — which is supposed to be the way to order — simply does not work properly. The night menu was also not functioning. We placed an order through the website as instructed, waited an entire hour, and heard nothing. Eventually I called the reception myself. Only then did they tell us that they had supposedly tried to call us but “couldn’t reach us,” so they never informed us that none of the food we ordered was actually available. Instead, the only options were pizza and cold cuts. After waiting an hour, that was the only thing we could order. This is not service — this is chaos.
The biggest problem here is clearly management. The staff seem unorganized, systems don’t work, communication is poor, and there is no sense of responsibility toward the guest experience.
And this is especially disappointing because the hotel is extremely expensive. At this price level, service should be flawless — but here it is the opposite. Last year we stayed at another hotel in Courchevel for less money and with absolutely perfect service. Sadly, that hotel is currently closed for renovation, otherwise we would have happily returned there instead.
To summarize:
If service means nothing to you, then you might enjoy this hotel — it is beautiful, the food is good, and the ski access is great.
But if you expect professional management and service that matches the price, this place will be a huge disappointment.
Unfortunately, we will never come back. This hotel simply does not justify its price, and until the entire management structure is changed, it is hard to imagine the service improving.
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