L'Alcove sur Saint-Emilion

29/11/2025: The hotel is charming, and the staff is phenomenal. Dinner was among the best I had during my stay in France. However, there was one major issue that affected my experience. I stayed in the old house, room 1782, and there was a constant loud dragging noise—so strong and so frequent that I could feel the vibrations through the floor. I was often woken up very early or kept awake late at night. At first, I thought it was other guests, but the sound was so regular that it seemed more like pipes or a door being dragged repeatedly. I reported the issue to the front desk and mentioned it three nights in a row, but nothing was done to investigate or resolve it. Unfortunately, I felt as if I wasn’t being taken seriously, which was very disappointing. Proper rest is one of the most important reasons to choose a hotel, especially one with a minimum age requirement for guests, and I wasn’t able to sleep well at all. We stayed four nights, and the constant dragging noise left me exhausted and frustrated. Despite how beautiful the hotel and the location are, I was honestly relieved to check out. Breakfast was also quite mediocre, though there is a bakery down the road with good coffee and pastries. I truly believe more effort could have been made to identify the source of the noise (it seemed like a door used regularly by staff). I even spoke with the Maître d’Hôtel, but the problem was never addressed, and nothing was communicated to me. I value hospitality above all. All the luxury in the world and even the best food cannot replace the fact that my concerns were not taken seriously during our stay. I loved the hotel, but I won’t be coming back. If you stay here, do NOT stay in room 1782 if you value quiet and rest.