03/10/2026: Back from a romantic weekend getaway. We are international tourism and hospitality professionals.
Positive points: The hotel is quiet despite being right next to a dual carriageway. The common areas and rooms are nicely decorated. The bedding is very comfortable. The restaurant is pleasant and welcoming, with well-presented and delicious dishes. The restaurant staff is friendly and the service is quick. The breakfast buffet is excellent with a wide variety of choices. The spa is nice; we particularly enjoyed the tropical rain shower and the hammam. The next day, the receptionist at check-out was friendly and attentive.
Negative points: The check-in was rushed and impersonal, and we felt like we were bothering the receptionist (with the ponytail). The card machine malfunctioned, and he made an exasperated noise, saying it was probably the credit card! We didn't know whether to laugh or...?
Then he asked us what time we would be having breakfast. We didn't know (it was a Saturday morning on a romantic weekend getaway...). He again looked exasperated and warned us that we would have to let them know later, otherwise we would have to wait. We found that odd...
Once we arrived in the room, which was right next to the elevator, we tried to call reception, but the phone wasn't working. We were able to change rooms and wondered why they had initially assigned us a smaller, less quiet room.
We had booked the room + spa package, and right after booking, my partner received a call from reception saying that the spa was optional. Fortunately, this was corrected.
The spa is shared, even though we had to reserve access. This wasn't a problem for us, except that at the spa reception, they told us, "There you go, you have access from 6:30 pm to 7:30 pm," so we understood that we would be alone.
After the hammam, we were having tea in our bathrobes when the receptionist came in and washed his hands in the stone sink right next to us. Strange.
At 9:30 a.m., I called reception to tell them we'd be coming down in 10 minutes. The receptionist told me we had to hurry because they were already clearing the tables! But isn't breakfast served until 10:30 a.m.?
A couple came down at 10:20 a.m. and were practically yelled at by the barmaid! At least it gave us a chance to connect with them because they were just as shocked as we were; what kind of behavior is that in a hotel?
Areas for improvement: The hotel needs maintenance; Throwing away torn lounge chairs on the balconies, emptying the ashtrays on the patio regularly, cleaning tea/coffee stained cups, and cleaning the faucets in the rooms with vinegar are all important details!
Providing two bottles of water in the rooms instead of one, and adding water fountains on each floor so guests don't have to trek across the entire hotel at night to the gym to refill their bottles.
In short, mixed feelings: the hotel has potential, but some employees are a major drawback. As guests, we don't want to be patronized and treated as if we're bothering the staff. Service is an art, and if you lack proper training, it's best to refrain from making it your profession.
01/10/2026: A very convenient location.
Attentive staff. Comfortable, pleasant, and uniquely decorated rooms.
The restaurant is an absolute must-try—it's delicious!
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