08/06/2026: The service and location were good. The staff were friendly, helpful, and always willing to assist. The hotel is conveniently located near Disneyland, making it a great option if you're looking for accommodation close to the park.
Unfortunately, there were several disappointing aspects of our stay. For a 4-star hotel, the condition of the rooms was unacceptable. They were not properly cleaned, and when we arrived, the room temperature was set to only 16°C according to the AC controller. Our children were freezing.
The breakfast was also disappointing. We paid €22 per person, but the selection was very basic and far below what we would expect from a 4-star hotel.
Another major issue was the smell in the room. After spending the day out, we returned to find a strong sewage-like odor. We had to keep the window open for several hours to get rid of the smell.
Overall, the stay was okay, mainly because of the good location and friendly staff. However, considering the room condition, breakfast quality, and unpleasant odor, I do not believe this hotel offers the standard or value expected of a 4-star hotel.
28/05/2026: We left your hotel very satisfied. The location of the hotel is very close to Disneyland, the breakfast was delicious, and the staff were friendly, polite, and welcoming. The parking was free, the beds were comfortable, and the air conditioning worked perfectly. There is also a bowling alley in the next building, where we had a great time as a family.
We were happy with everything and truly enjoyed our stay.
We will definitely come back again
I would like to briefly share an experience I had with the hotel and how professionally the staff handled the situation.
After returning home from my trip, I realized that I could not find my jewelry box. Tired from the journey, I contacted the hotel and mentioned that I was worried it might have been stolen. They responded very quickly and assured me that they would investigate and follow up immediately.
A few hours later, I discovered that the jewelry box had not been lost at all — my daughter had placed it next to her toys. I felt very embarrassed and apologized to the staff right away.
Please never doubt the hotel’s security. The staff are truly excellent, trustworthy, understanding, and incredibly helpful. I would like to thank them once again for their kindness and professionalism.
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