McDonald's sur Orchies

Thank you to Manon for her smile, kindness, and service at the drive-thru this afternoon 🙂 We wanted to try the Chicago sauce 🍟🍔 Thank you for introducing it to us. All the best, The girls in the 500 🚙

As a regular McDonald’s customer, placing 2 to 3 orders per week for a couple and a child, I would like to report a recurring problem. During our last order at the McDonald’s in Waziers, we paid extra for a figurine, but it was missing from our bag. We recently encountered the exact same situation at the McDonald’s in Orchies: the extra charge was processed, but the figurine was missing. An occasional oversight can obviously happen. However, when this happens repeatedly at several restaurants with the same type of paid item, it primarily reveals a lack of quality control during order preparation and delivery. Given our order frequency, this is not a reaction to a single bad experience. When a customer specifically pays extra for an item, it is reasonable to expect it to be in their bag, without having to systematically check their order in the parking lot. Therefore, more rigorous verification of paid promotional items is necessary. EDIT following the response from the McDonald’s in Orchies: I would like to clarify that my comment was primarily intended to report this issue so that it could be identified and corrected, and not to specifically blame the Orchies restaurant. The fact that I encountered the same problem in Waziers demonstrates that it doesn't seem to be specific to any one location. I therefore thank the McDonald’s in Orchies for taking the time to respond and consider my feedback. In light of their response and their approach, I am revising my overall rating to 3 stars. I simply hope that this report will lead to stricter controls so that this recurring problem with extra-pay items is truly resolved.

Great time. Hot and perfectly crispy fries!

A big thank you to Inès who was great, very helpful :)

The staff were friendly and helpful. The dining room was very clean. The atmosphere was welcoming. I came with my grandson. The meals were piping hot. I will return.

Very satisfied with my visit to McDonald's. The staff was welcoming and the service was quick. My order was complete, served hot, and well-prepared. No complaints: a pleasant experience from start to finish. I recommend this restaurant.

The restaurant was clean, the staff welcoming, and the service quick despite the crowds. The order was complete, hot, and exactly as I had requested.

I stopped by this restaurant and found it very clean. The staff was responsive and quick. My order was piping hot. When something is good, it's worth mentioning, so thank you!

I go there regularly and I'm always satisfied! The staff is friendly, the service is fast, and the orders are well prepared. The restaurant is clean and the atmosphere is pleasant. It's always a pleasure to come here. I recommend this McDonald's!

It's still okay as a backup. It's not the McDonald's I knew when I was younger, which was cheaper and the steak was a bit thicker than it is now.