McDonald's sur Bruay-La-Buissiere

A wonderful experience at the McDonald’s in Bruay-la-Buissière! As I was just passing through the area and rarely go to McDonald’s, I wasn’t entirely familiar with the different menu options. Since I don’t eat meat, only fish, I chose a Golden Meal without realizing they didn’t offer a fish burger. Two women who were working, one at the counter and the other in the dining area, were very kind and helpful when I asked for information. They then directed me to a manager, and the manager was also present. They offered to replace the burger with veggie nuggets, but having never tried them before, I was a little hesitant and embarrassed. They immediately understood my discomfort and found a solution with remarkable speed and kindness! They demonstrated exceptional customer service by making an extraordinary gesture, when they could very well have simply refunded me and asked me to place another order. I truly want to emphasize their kindness, understanding, and professionalism. It might seem like a small thing to some, but personally, it meant a great deal to me. This kind of attention is becoming rare and truly deserves to be highlighted! Beyond this thoughtful gesture, the service was extremely fast, the food was piping hot, and the burgers were perfectly assembled and beautifully presented. The restaurant was also very clean, with pleasant, helpful, and attentive staff. A huge thank you to the two employees, the manager, and the director for their warm welcome, responsiveness, and above all, their kindness! You managed to turn a slightly awkward situation into a particularly enjoyable experience. It's exactly this kind of professionalism and humanity that makes all the difference in an establishment. Thank you again to the whole team! I left with an excellent impression of your restaurant and I won't hesitate to return if I'm ever in the area again. A team that truly deserves to be congratulated!

Hello. Very welcoming, hot meal, clean lobby, toilets, and games room. Regular lobby tours; the staff are kept busy, especially during peak times. Kudos to them, especially during busy periods.

A team that knows how to welcome its customers

While visiting the restaurant, we were greeted by a fantastic hostess, smiling and professional. We had a lovely time and I highly recommend it :) Edit: Visited a month later and still just as satisfied

A wonderful time with the family, a wide selection of desserts and sandwiches to enjoy! 🥰🤤

Hello, I don't usually give a low rating because when I go to the restaurant, it's generally a good experience. But this morning, my partner and I came home from a rough night and decided to have breakfast at McDonald's. It's not what it used to be; they don't have pancakes anymore, or the deals with orange juice, etc., which is a shame. The only pastry available was a sugar donut. So I opted for a chocolate, and my partner pointed out that ice cream was available, so I ordered a McFlurry. The waitress brought it to me. I didn't complain about the wait; I also work in the restaurant industry, so I'm more than understanding. But still... she made a comment: "Sorry about the wait, but you ordered ice cream, and it's not the right time..." I don't think that's the kind of thing to say... I just take what's available, that's all... and also... speak more quietly behind your colleagues' backs, we can hear you all over the restaurant! Sincerely.

The best McDonald's in the 62 region, go for it!

I love the service, the food is good

Very good, but not very pleasant, no smiles or anything.

McDonald's is life, the place where I spend all my money...